My Warranty

Comprehensive warranty coverage for all PureLife products. We stand behind our quality.

Duration

2 Years

Full coverage from date of purchase

Coverage

100%

Manufacturing defects and parts

Support

24/7

Expert customer support available

What's Covered
✓

Manufacturing Defects

All defects in materials and workmanship under normal use conditions

✓

Parts Replacement

Free replacement of defective parts including filters, motors, and electronics

✓

Labor Costs

Covered for repairs performed at authorized service centers

✓

Shipping

Free shipping for warranty repairs within the continental United States

What's Not Covered
  • • Damage from misuse, abuse, or accidents
  • • Normal wear and tear of consumable parts (filters, cartridges)
  • • Damage from improper installation or maintenance
  • • Water damage from external sources or flooding
  • • Cosmetic damage that doesn't affect functionality
  • • Damage from unauthorized repairs or modifications
  • • Damage from power surges or electrical issues
How to File a Warranty Claim
1

Contact Our Support Team

Call 1-800-PURELIFE or email support@purelife.com with your product details and issue description

2

Provide Proof of Purchase

Submit your original receipt or order confirmation. Warranty is valid from the purchase date.

3

Troubleshooting & Diagnosis

Our support team will help diagnose the issue and determine if it's covered under warranty

4

Repair or Replacement

We'll arrange for repair or replacement at no cost. Most claims are processed within 5-7 business days.

Extended Warranty Options

Extend your coverage beyond the standard 2-year warranty with our extended protection plans:

3-Year Extended Warranty

Additional 1 year of coverage

$49

5-Year Extended Warranty

Additional 3 years of coverage

$99