We want you to be completely satisfied. If you're not happy, we make returns easy.
30 Days
From date of purchase
100%
Full refund of purchase price
Free
Return shipping label provided
To be eligible for a return, your product must meet the following conditions:
Return must be initiated within 30 days of purchase
Product must be in original, unused condition with all original packaging and accessories
Product must not show signs of damage, wear, or misuse
Original receipt or order confirmation must be provided
All original parts, filters, manuals, and accessories must be included
Contact our customer service at support@purelife.com or call 1-800-PURELIFE within 30 days of purchase
We'll provide you with a return authorization number (RMA) and prepaid shipping label
Securely pack the product in original packaging and ship using the provided label
We'll inspect the product and process your refund within 5-7 business days of receipt
Full refund of the product purchase price. Shipping costs are non-refundable unless the return is due to our error.
Refunds are processed within 5-7 business days of receiving and inspecting your return. The refund will be credited to your original payment method.
We provide a prepaid return shipping label. If you choose to use a different carrier, return shipping costs are your responsibility.
The following items cannot be returned: